Refund & Return Policy

Last Updated: October 2026

At Everett Lane (operated by OV3R Online), customer satisfaction is our highest priority. We offer a fair and transparent 30-day return policy for all orders shipped across Canada, in full compliance with applicable Canadian federal and provincial consumer protection standards.

1. Policy Summary

2. Consumer Protections & Guarantees

If a product arrives damaged, defective, or does not match the product description provided on everett-lane.com, you are entitled to a full refund or a free replacement. Please inspect your items upon delivery and notify customer service promptly with relevant order details and photos.

3. Step-by-Step Return Process

1. Request Pre-Authorization: Contact customer support at info@everett-lane.com with your order number and reason for return.
2. Receive Instructions & Address: Once approved, our team will email you official return instructions along with the designated fulfillment center return address.
3. Ship the Package: Pack the item securely in its original packaging. We strongly recommend using a trackable shipping service, as we cannot issue refunds for items lost in transit without carrier delivery confirmation.

4. Refund Processing Timeline

Once your returned item is received, inspected, and verified at our facility, refunds will be issued to your original payment method in Canadian Dollars (CAD $) within 7 business days. Please allow an additional 3–5 business days for your financial institution to process and credit the transaction.

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